Vehicle Incident & Insurance Process

Treat it as a vehicle incident if:

• There is any crash or collision, even if minor

• A vehicle is damaged (including vandalism or break-in)

• There is a near miss that could reasonably have caused injury or major damage

• There is a serious mechanical failure while driving

When in doubt, report it.

1. Make sure people are safe

   • Stop as soon as it is safe to do so

   • Check for injuries; call 000 if anyone is hurt or there is immediate danger

   • Move to a safe place if you can do it safely

2. Make the area as safe as you can

   • Turn on hazard lights

   • Use warning triangles if available and safe to place

3. Do not admit liability

   • Be calm and respectful, but do not admit fault or blame

   • You can say: “I’ll give you our details and our insurer will follow up.”

4. Exchange details
   Collect and give:

   • Names, addresses and phone numbers

   • Driver’s licence details

   • Vehicle registration numbers

   • Insurer details if known

   • If police attend, ask for the event or incident number

5. Gather basic information
   If it is safe, take:

   • Photos of the scene, vehicles, damage, road signs and surroundings

   • Names and contact details of any witnesses

   • Notes about what happened (date, time, conditions, short description)

As soon as you reasonably can:

Step 1 – Tell your leaders

Contact your Team Leader / Ministry Leader / Campus Pastor and let them know what happened.

Step 2 – Notify the Facilities Manager

Email (facilities@centrepoint.church) or call the Facilities Manager with:

• Your name

• Vehicle involved

• Time, date and location

• Brief description of the incident

• Whether anyone was injured

• Whether police attended

Step 3 – Complete the Incident Form

Go to centrepoint.church/forms

Fill in all the details and include:

• Photos

• Police ref/event number (if any)

• Any third-party details you collected

• Submit the form within 48 hours.

Reporting incidents is mandatory, not optional. Failing to report an incident (including damage or a serious near miss) may be treated as a breach of our Vehicle Use Policy and can result in a formal written warning.

The Business Team will then:

• Review your report

• Contact our broker/insurer to lodge a claim if appropriate

• Follow insurer instructions for quotes, repairs or assessment

• Arrange towing or repairs if needed

• Decide when the vehicle can safely return to service

You may be asked for extra information or to clarify details for the insurer.

If a traffic or parking fine is issued:

• Operations will use booking and usage records to identify who was driving.

• Where permitted, the driver’s details may be provided to the issuing authority.

• The driver is normally responsible for paying the fine.